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Meet our services team

We work with you to ensure your learning program is a success

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Working with us

How our Services Team supports you on your learning journey

Our Services team is here to empower trainers, strengthen your training team’s capabilities, and increase the efficacy of your learning programs. Each team member brings deep expertise in and passion for learning strategy. We are cognitive-science obsessed and believe that meaningful learning journeys create significant organizational impact. Our mission is to ensure that your training is optimized for efficiency and active learner engagement. Our customers are our partners and we work toward strong collaboration and transparent communication, while celebrating your success along with you.

Customer Success​

We help your trainers get the most out of our platform

We work proactively with your team to ensure that your trainers are fully onboarded to our platform and equipped to make effective, change-making lessons and quizzes for your teams.

  • Work with your team to define the scope of your learning goals
  • Ensure best practices for retention and efficacy
  • Help define effective learning objectives and use them to develop content and evaluation
  • Pair you with a single point of contact on the Learn to Win Team
  • Ongoing, proactive monitoring and management of your account
  • Guide your team through the process of defining outcome value​s

Professional Services & Content Authoring

Our team helps you create and optimize your content

Our team has expertise in creating successful learning programs and can help where your team may not have capacity. No two customers are the same, so we have a conversation with you about what additional professional services make sense for your organization. We are able to:

  • Project management: define milestones, assign roles, track progress
  • Convert your content into digital lessons and quizzes
  • Assist your team in creating content and authoring new lessons
  • Ensure successful launch through a regular cadence of check-ins and status updates
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Industry Expert Content Partnerships

Have a learning expert in your industry create your content

Our network of certified industry-specific experts is available to you for targeted learning content, lesson, and quiz creation.  Industry experts are carefully vetted to meet the specifics of your organization’s needs. 

  • Connect with one of our industry specialists with expertise in creating learning content and evaluation
  • Confidence in top quality, hyper-specific training content and evaluation methods for your team
  • Ongoing optimization and updates to content and evaluation in accordance with industry standards and trends

Example timeline

See what a project timeline with our team could look like:

No two organizations are the same, so every project scope is customized to meet your team’s budget, needs, and goals. A member of our Services Team would be happy to talk more with you about what your organization’s timeline and scope of work might look like.  

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Phase 1: Project Kickoff

Our team works with you to help define the scope of your learning and training goals. We onboard and ensure that your team is prepared to maximize your training potential through our platform.

Phase 2: Define and refine your learning strategy

Our team works with you to help define the scope of your learning and training goals. We onboard and ensure that your team is prepared to maximize your training potential through our platform.

Phase 3: Develop learning experience

We customize our scope of work to meet your needs. This can involve guiding your team through lesson planning and creation. Or it could involve building lessons from the ground-up through collaboration with your subject-matter experts.

Phase 4: Launch training program

We are here for that moment when you go live! Our team will be on call to ensure that your rollout goes smoothly. 

Phase 5: Evaluate

This is when our data and analytics tracking comes into play. We help you track how your learners are doing, identify pain points, and optimize for the best possible learning experience. 

Are you a customer?

Check out our resources

Our team has built a database of articles and documents for you outlining best practices and how-to’s for the Learn to Win platform. 

See resources
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We're here to help!

Contact our Support Team

We want to hear from you – whether you’re loving something, having difficulty, or need additional support!

Click the button below to contact our Support team. A member of the team will get back to you within 24-48 hours.

Contact Support

info@learntowin.com | (909) 414 1295
PO Box 756, Menlo Park, CA 94026

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